What is IGRAM IGNOU? How to Complain in IGNOU University?

Indira Gandhi National Open University, commonly known as IGNOU, is a premier open university in India, offering distance education programs to millions of students across the country and abroad. The university was established in 1985, and since then, it has been providing access to higher education to those who are unable to attend traditional colleges and universities. With a vast network of study centers, regional centers, and online learning platforms, IGNOU caters to the diverse needs of its students, offering a wide range of undergraduate, postgraduate, diploma, and certificate courses.

However, despite the many advantages of distance education, students may face several challenges while pursuing their courses in IGNOU. Common complaints include delays in the delivery of study materials, lack of clarity in course guidelines, difficulty in contacting academic counselors, and inadequate facilities at study centers. Addressing these complaints is essential to ensuring that students receive quality education and can achieve their academic goals. IGNOU has established a robust complaint redressal mechanism to address these concerns, which plays a crucial role in maintaining the quality of education offered by the university.

What is IGRAM IGNOU?

IGRAM IGNOU stands for Indira Gandhi National Centre for the Arts (IGNCA) Regional Centre for the Indian National Trust for Art and Cultural Heritage (INTACH) and the Indira Gandhi National Open University (IGNOU). It is a unique initiative that aims to promote Indian heritage and culture through research, documentation, and dissemination of information.

Definition of IGRAM IGNOU

IGRAM IGNOU is a joint venture between three prominent institutions, namely, IGNCA, INTACH, and IGNOU. It aims to create a platform for the preservation and promotion of Indian heritage and culture. The initiative is designed to engage students, scholars, researchers, and other stakeholders in a collaborative effort to document study and disseminate knowledge about India’s rich cultural heritage.

History of IGRAM IGNOU

IGRAM IGNOU was established in 2005 in Varanasi, Uttar Pradesh, with the support of the Ministry of Culture, Government of India. The initiative was born out of the need to promote and preserve India’s diverse cultural heritage, which was facing significant challenges due to urbanization, modernization, and globalization.

Objectives of IGRAM IGNOU

The objectives of IGRAM IGNOU are as follows:

1. To promote the study and documentation of India’s cultural heritage.
2. To create awareness about the importance of cultural heritage preservation among the public, especially youth.
3. To engage scholars, researchers, and other stakeholders in a collaborative effort to document and study India’s cultural heritage.
4. To provide a platform for the dissemination of knowledge and information related to India’s cultural heritage.
5. To develop innovative approaches and techniques for the preservation and promotion of India’s cultural heritage.
6. To promote interdisciplinary research and collaboration among scholars from different fields, such as history, archaeology, anthropology, linguistics, and art.
7. To support capacity-building initiatives for the preservation and promotion of India’s cultural heritage.
8. To develop educational and training programs for students, researchers, and other stakeholders to enable them to understand and appreciate India’s rich cultural heritage.

IGRAM IGNOU is a unique initiative that brings together three prominent institutions to promote the preservation and promotion of Indian heritage and culture. The initiative aims to engage scholars, researchers, and other stakeholders in a collaborative effort to document, study, and disseminate knowledge about India’s rich cultural heritage. Through its various initiatives, IGRAM IGNOU is contributing significantly to the preservation and promotion of India’s diverse cultural heritage.

Who Can Use IGRAM IGNOU Official Portal?

The IGRAM IGNOU portal is a valuable resource for anyone interested in India’s rich cultural heritage. The portal is designed to be accessible to a wide range of users, including students, scholars, researchers, and the general public.

Here are some of the key user groups that can benefit from the IGRAM IGNOU portal:

• Students:  The IGRAM IGNOU portal offers a wealth of information on India’s cultural heritage, making it an invaluable resource for students of history, archaeology, anthropology, linguistics, and art. The portal provides access to a vast collection of digital resources, including images, videos, and documents, which can be used for research and study purposes.

• Scholars:  The IGRAM IGNOU portal provides a platform for scholars to share their research findings and collaborate with other scholars from different fields. The portal offers a range of resources and tools that can be used for research purposes, including access to databases, online archives, and research publications.

• Researchers:  The IGRAM IGNOU portal is an excellent resource for researchers who are interested in India’s cultural heritage. The portal provides access to a range of digital resources, including maps, photographs, and manuscripts, which can be used for research purposes.

• General public:  The IGRAM IGNOU portal is designed to be accessible to the general public, and it offers a range of resources and tools that can be used to learn more about India’s cultural heritage. The portal provides access to a range of multimedia content, including videos, podcasts, and virtual tours, which can be used to explore India’s cultural heritage.

• Heritage professionals:  The IGRAM IGNOU portal is an essential resource for heritage professionals, including architects, conservationists, and museum curators. The portal provides access to a range of tools and resources that can be used to develop conservation plans, design exhibits, and manage cultural heritage sites.

The IGRAM IGNOU portal is a valuable resource that can be used by a wide range of users, including students, scholars, researchers, the general public, and heritage professionals. The portal provides access to a wealth of resources and tools that can be used to learn more about India’s rich cultural heritage, promote research and collaboration, and support the conservation and promotion of India’s cultural heritage.

Why do Complaints Arise in IGNOU?

While IGNOU strives to provide quality education and support to its students, complaints do arise from time to time. Common complaints faced by IGNOU students include issues with study materials, exam procedures, course delivery, and administrative processes.

Here are some of the most common complaints faced by IGNOU students, along with the reasons behind these complaints:

• Delay in the delivery of study materials: 

One of the most common complaints faced by IGNOU students is the delay in the delivery of study materials. This can be due to a range of factors, such as logistical issues, delays in printing and packaging, and problems with the postal service.

• Inadequate support from study centres:  Another common complaint faced by IGNOU students is inadequate to support from study centres. Students may find it challenging to get in touch with their tutors or receive timely feedback on their assignments, leading to frustration and dissatisfaction.

• Difficulty in accessing online resources:  IGNOU offers a range of online resources to its students, such as study materials, e-books, and online tutorials. However, some students may face difficulties in accessing these resources due to technical issues or problems with the university’s website.

• Lack of clarity on exam procedures: IGNOU conducts exams twice a year, and students may face issues with the exam procedures, such as a lack of clarity on exam schedules, incorrect information on admit cards, and confusion over the exam centre.

The impact of unaddressed complaints on students can be significant. Unresolved complaints can lead to frustration, stress, and anxiety, which can negatively impact students’ academic performance and mental well-being. Additionally, students may feel disengaged from their studies and lose confidence in the university’s ability to support them.

Automated Complaints Solution in IGNOU

To address these complaints, IGNOU has put in place various mechanisms to ensure that students’ grievances are addressed promptly. Students can raise their complaints through the online grievance redressal system, email, or by visiting the regional centre. IGNOU also conducts regular student feedback surveys to identify areas for improvement and address issues proactively.

While IGNOU strives to provide quality education and support to its students, complaints do arise from time to time. The common complaints faced by IGNOU students include issues with study materials, exam procedures, course delivery, and administrative processes. Unaddressed complaints can have a significant impact on student’s academic performance and mental well-being, and it is essential for the university to address these complaints proactively.

Formal Channels of Complaint in IGNOU

Formal channels of complaint are meant for students who have exhausted all other means of resolving their issues. The following are the formal channels of complaint in IGNOU:

• Student Service Centre (SSC):

The Student Service Centre (SSC) is the primary point of contact for students with grievances. Students can visit the SSC or send an email to ssc@ignou.ac.in. The SSC will forward the complaint to the relevant department or authority, and the student will receive a response within a specified time.

• Grievance Redressal Cell:

The Grievance Redressal Cell is an independent body that handles complaints related to admissions, examinations, and other academic matters. Students can send an email to grievances@ignou.ac.in or fill out an online grievance form available on the IGNOU website.

• Registrar (Student Evaluation Division):

The Registrar (Student Evaluation Division) is responsible for handling complaints related to examinations, evaluations, and results. Students can send an email to sed@ignou.ac.in or call the helpline number provided on the IGNOU website.

Informal Channels of Complaint in IGNOU

Informal channels of complaint are meant for students who want to raise their issues without going through formal channels. The following are the informal channels of complaint in IGNOU:

• Student Support Services:

The Student Support Services provides assistance and support to students facing academic, personal, or financial difficulties. Students can visit the Student Support Services or send an email to sss@ignou.ac.in.

• Course Coordinators:

Course coordinators are responsible for handling academic matters related to a particular course. Students can contact their course coordinator for issues related to course content, assignments, and examinations.

• Process of Filing a Complaint with IGNOU:

Students can file a complaint with IGNOU through formal or informal channels of complaint. The following is the process of filing a complaint with IGNOU:

• Identify the Issue:

Identify the issue or grievance you want to raise and gather all relevant information, such as enrollment number, course details, and contact information.

• Choose the Channel:

Choose the appropriate channel of complaint, i.e., formal or informal, depending on the nature of the issue.

• Submit the Complaint:

Submit the complaint through the chosen channel, either by visiting the SSC or sending an email to the relevant email address.

• Follow up:

Follow up on the complaint after a specified time to ensure that it has been resolved. If the complaint remains unresolved, escalate it to the next level of authority.

Information Required for Filing a Complaint with IGNOU

When filing a complaint with IGNOU, the following information is required:

• Student’s Name
• Enrollment Number
• Course Details
• Contact Information (Email and Phone Number)
• Nature of the Complaint
• Date and Time of the Incident
• Relevant Documents, if any (such as mark sheets, assignment copies, etc.)

IGNOU provides formal and informal channels of complaint for students to raise their issues and grievances. Students can follow the process of filing a complaint and provide all relevant information to ensure a timely and effective resolution of their complaints.

Redressal Mechanism for Complaints in IGNOU

Indira Gandhi National Open University (IGNOU) has a well-structured grievance redressal mechanism to address complaints and grievances of students. The redressal mechanism aims to provide a fair and effective solution to the issues faced by students. In this article, we will discuss the steps taken by IGNOU to address complaints, timelines for redressal of complaints, and escalation matrix for unresolved complaints.

Steps taken by IGNOU to address complaints

When a student files a complaint, IGNOU follows a step-by-step process to address the issue. The following are the steps taken by IGNOU to address complaints:

1. Receipt of Complaint:

The first step is the receipt of the complaint by IGNOU. The complaint can be received through any of the formal or informal channels of complaint mentioned earlier.

2. Verification of Complaint:

The next step is the verification of the complaint. IGNOU verifies the complaint and checks if it is genuine and valid. This step helps in eliminating any false or malicious complaints.

3. Forwarding of Complaint:

After verification, IGNOU forwards the complaint to the concerned department or authority. The concerned department investigates the issue and takes necessary actions to resolve the complaint.

4. Resolution of Complaint:

Once the concerned department resolves the complaint, they send a response to the student. The response could be in the form of a resolution or an explanation for the issue.

5. Feedback:

After the complaint is resolved, IGNOU seeks feedback from the student. This feedback helps IGNOU in improving its grievance redressal mechanism.

Timelines for redressal of complaints

IGNOU has defined timelines for the redressal of complaints to ensure timely resolution. The following are the timelines for the redressal of complaints:

• The SSC will acknowledge the complaint within three working days of receipt.
• IGNOU will resolve the complaint within 30 working days of receipt.
• If the complaint requires further investigation, IGNOU will resolve it within 60 working days of receipt.

Escalation matrix for unresolved complaints

If the complaint remains unresolved or the student is dissatisfied with the resolution, IGNOU has an escalation matrix to address the issue. The following are the steps in the escalation matrix for unresolved complaints:

1. First Level of Escalation:

If the complaint remains unresolved after 30 working days, the student can escalate it to the next level of authority. The student can write to the Director of the concerned school or division.

2. Second Level of Escalation:

If the complaint remains unresolved after 60 working days, the student can escalate it to the Registrar (Student Evaluation Division) or the Registrar (Administration).

3. Third Level of Escalation:

If the complaint remains unresolved after the second level of escalation, the student can escalate it to the Vice-Chancellor of IGNOU.

IGNOU has a well-structured grievance redressal mechanism to address the complaints and grievances of students. The mechanism ensures the timely resolution of complaints and provides an escalation matrix for unresolved complaints. Students can file a complaint through any of the formal or informal channels of complaint and can expect a fair and effective solution from IGNOU.

Important Links for IGRAM IGNOU & University Complaint

Here are some important links related to IGRAM, IGNOU, and university complaints:

• IGRAM portal: http://igram.ignou.ac.in/

This is the official online portal for filing complaints related to IGNOU. Students can register and file their complaints through this portal.

• IGNOU Student Service Centre: https://ssc.ignou.ac.in/

This is the official website of the IGNOU Student Service Centre. Students can find information related to admission, examination, study material, and other services offered by IGNOU.

• IGNOU Grievance Redressal Cell: https://ignou.ac.in/ignou/aboutignou/division/sgsc/grievance

This is the official webpage for the IGNOU Grievance Redressal Cell. Students can find information related to the process of filing a complaint with IGNOU, timelines for the redressal of complaints, and an escalation matrix for unresolved complaints.

• IGNOU Regional Centres: https://ignou.ac.in/ignou/aboutignou/regionalcentres

This is the official webpage for IGNOU Regional Centres. Students can find information related to the location, contact details, and services offered by IGNOU Regional Centres.

• IGNOU Contact Us: https://ignou.ac.in/ignou/aboutignou/contactus

This is the official webpage for contacting IGNOU. Students can find information related to the contact details of IGNOU headquarters, Regional Centres, Study Centres, and other departments.

• IGNOU FAQs: https://ignou.ac.in/ignou/aboutignou/faqs

This is the official webpage for IGNOU FAQs. Students can find answers to frequently asked questions related to admission, examination, study material, and other services offered by IGNOU.

• IGNOU Help Desk: https://ignou.ac.in/ignou/aboutignou/helpdesk

This is the official webpage for the IGNOU Help Desk. Students can find information related to the contact details of the IGNOU Help Desk and the process of registering complaints.

IGNOU IGRAM Helpline Number

IGNOU IGRAM (Indira Gandhi National Open University Interactive Voice Response System for Admission, Re-Registration, and Program-related Information) is a service provided by the university to assist students with their admission, registration, and program-related inquiries. If you are a student who needs help with any of these matters, you can call the IGNOU IGRAM helpline number at 011-29572213 and 011-29535438.The helpline is available from 9:30 a.m. to 6:00 p.m. on weekdays and from 10:00 a.m. to 2:00 p.m. on Saturdays. 

When you call the helpline, you will be greeted by a recorded message that will provide you with various options to choose from based on your inquiry. It is important to note that the helpline is specifically for IGNOU students and is not a general information line for the public. The IGNOU IGRAM helpline is a valuable resource for students who need assistance and is a testament to the university’s commitment to providing quality support to its students.

IGNOU Grievance Status Tracking

The Indira Gandhi National Open University (IGNOU) is a pioneer in distance education in India, and provides students with the opportunity to pursue higher education through various undergraduate, postgraduate, and diploma courses. In case of any grievances, IGNOU has an efficient online grievance redressal system that allows students to track their complaints and grievances. 

The IGNOU grievance status tracking system enables students to keep a check on the progress of their complaints and grievances. To use this system, students are required to visit the IGNOU website and enter the complaint number that they received at the time of registering their grievance. Once the number is submitted, the status of the grievance can be viewed. This system ensures that the students are kept informed of the progress of their grievances and helps to build trust and transparency between the university and its students.

https://igram.ignou.ac.in/

IGNOU Complaint Email

If you are a student enrolled in IGNOU and you have an issue or complaint that needs to be addressed, writing a complaint email is the best way to go about it. Start by introducing yourself, your enrollment number, and the course you are enrolled in. Explain your issue or complaint in detail, providing any relevant information such as dates, times, and course codes. Be clear and concise in your email, but also be respectful and professional in your tone. Include any supporting documents, if necessary, to help with the resolution of your complaint. End the email by requesting a response and providing your contact information. It’s important to keep in mind that IGNOU receives a large volume of emails, so it may take some time to receive a response. Be patient, but don’t hesitate to follow up if you don’t receive a response within a reasonable amount of time.

The e-mail address of the Vigilance Cell, IGNOU is vigilance@ignou.ac.in.

FAQs Related IGRAM IGNOU and University Complaints

Here are some frequently asked questions (FAQs) regarding IGRAM, IGNOU, and complaints:

What is IGRAM?

IGRAM stands for Integrated Grievance Redressal and Monitoring System. It is an online portal created by IGNOU to allow students to file complaints related to various issues such as admission, examination, study material, and more.

What kind of complaints can be filed with IGNOU?

Students can file complaints related to various issues such as admission, examination, study material, course structure, evaluation, misconduct by staff, and more.

How can I file a complaint with IGNOU?

Students can file a complaint with IGNOU through any of the formal or informal channels of complaint mentioned earlier, including IGRAM, email, phone, or post.

What information is required to file a complaint with IGNOU?

Students need to provide their enrollment number, course code, study center code, and a detailed description of the complaint.

What is the process for filing a complaint with IGNOU?

Students can file a complaint through IGRAM or any of the other channels of complaint. The complaint is verified by IGNOU, forwarded to the concerned department, investigated, and resolved within the specified timelines. The student receives a response from IGNOU, and feedback is sought after the complaint is resolved.

What are the timelines for the redressal of complaints?

IGNOU has defined timelines for the redressal of complaints, which are as follows: the SSC will acknowledge the complaint within three working days of receipt, IGNOU will resolve the complaint within 30 working days of receipt, and if the complaint requires further investigation, IGNOU will resolve it within 60 working days of receipt.

What is the escalation matrix for unresolved complaints?

If the complaint remains unresolved, IGNOU has an escalation matrix to address the issue. The student can escalate the complaint to the Director of the concerned school or division, the Registrar (Student Evaluation Division) or the Registrar (Administration), and the Vice-Chancellor of IGNOU.